Last updated: 01/07/2026
This Returns & Refunds Policy applies to purchases made through https://ubitronics.co.uk and https://www.joecullen.co.uk (the “Website”), operated by Ubitronics (“we”, “us”, or “our”).
We are committed to providing clear, fair, and transparent policies in line with consumer protection laws and platform requirements.
1. CONTACT DETAILS
If you have any questions or wish to initiate a return, please contact us:
Business Name: Ubitronics
Registered Address: Bramford Road, Ipswich, Suffolk, IP1 5BH
Email: [email protected]
Phone: (+44) 7970 311139
2. ELIGIBILITY FOR RETURNS
You may request a return if:
- The item was purchased directly from our Website
- The request is made within 30 days of delivery
- The item is unused, in original condition, and in its original packaging
- Proof of purchase is provided (e.g., order confirmation or receipt)
We reserve the right to refuse returns that do not meet these conditions unless required by law.
3. STATUTORY RIGHTS (UK CUSTOMERS)
Nothing in this policy affects your legal rights.
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving goods for most purchases made online. You then have an additional 14 days to return the goods.
You may be entitled to a refund, repair, or replacement if goods are faulty, not as described, or not fit for purpose under the Consumer Rights Act 2015.
4. NON-RETURNABLE ITEMS
The following items cannot be returned (unless faulty or required by law):
- Perishable goods
- Personalised or custom-made items
- Digital downloads or software once accessed
- Items sealed for hygiene reasons once opened
- Digital courses and coaching
- Remote meetings and one-2-one training
5. HOW TO INITIATE A RETURN
To initiate a return:
- Contact us on the email above within the return window
- Provide your order number and reason for return
- Await confirmation and return instructions
Do not send items back without authorisation unless instructed.
6. RETURN SHIPPING
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked shipping service
- We are not responsible for items lost or damaged in return transit
Return address: Please use the Registered Address above.
7. REFUNDS
Once we receive and inspect your return, we will notify you of the outcome.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 10 working days
If rejected:
- You will be informed of the reason
- The item may be returned to you at your cost
8. PARTIAL REFUNDS
Partial refunds may be granted in the following cases:
- Items not in original condition
- Items damaged due to customer handling
- Missing parts not due to our error
9. EXCHANGES
We only replace items if they are defective or damaged.
To request an exchange, contact the email address above.
10. LATE OR MISSING REFUNDS
If you have not received a refund:
- Check your bank account again
- Contact your payment provider
- Allow sufficient processing time
If the issue persists, contact the email address above.
11. FAULTY OR INCORRECT ITEMS
If you receive an item that is faulty, damaged, or incorrect:
- Contact us within 30 days of delivery
- Provide photos or evidence where requested
We will arrange a replacement, repair, or refund as appropriate.
12. INTERNATIONAL RETURNS
For orders shipped outside United Kingdom:
- Customers are responsible for customs duties and return costs unless item is faulty
- Refunds will not include original shipping fees unless required by law
13. POLICY CHANGES
We reserve the right to update this policy at any time. Updates will be posted on this page with a revised “Last Updated” date.